Privacy policy

Last updated: August 11, 2025

1. Introduction

Chaos Blooms (“we,” “us,” or “our”) operates the website chaosblooms.co.nz and our associated online store (the “Services”), hosted by Shopify. We are committed to protecting your privacy and complying with New Zealand’s Privacy Act 2020, as well as other applicable privacy laws in the regions where we operate.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our Services. By using our Services, you agree to the practices described here.

2. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact details: Name, email address, billing address, shipping address, phone number.

  • Financial information: Payment card details (processed securely via third-party gateways; we do not store card numbers).

  • Account information: Username, password, preferences, settings.

  • Transaction information: Orders, subscriptions, returns, and order history.

  • Communications: Information you provide in customer support or other correspondence.

  • Device and usage information: IP address, browser type, device details, and interactions with our Services.

  • Cookies and analytics: Data collected via cookies and tracking technologies (see our Cookie Policy).

3. How We Collect Information

We collect personal information:

  • Directly from you when you make a purchase, subscribe to our newsletter, or contact us.

  • Automatically when you browse our site (via cookies, analytics).

  • From service providers such as payment processors, shipping companies, and marketing tools.

  • From Shopify as part of their hosting and e-commerce services.

4. How We Use Your Personal Information

We use your information to:

  • Fulfil orders and deliver products.

  • Manage subscriptions and customer accounts.

  • Send communications (transactional and marketing, if you opt in).

  • Improve our services using analytics.

  • Personalize your experience with relevant product recommendations.

  • Protect our business against fraud, misuse, or security threats.

  • Comply with legal obligations under NZ and other applicable laws.

5. How We Share Your Information

We share personal information only as necessary with:

  • Shopify (our e-commerce platform provider).

  • Payment processors (e.g., Stripe, PayPal) for secure payment handling.

  • Shipping providers to deliver your order.

  • Email marketing services for opted-in newsletters.

  • Analytics providers (e.g., Google Analytics) in anonymized form.

  • Legal authorities if required by law.

We do not sell your personal information.

6. Data Security

We safeguard your information with:

  • SSL encryption for secure transactions.

  • Restricted staff access to personal data.

  • Secure third-party payment gateways.

While we take every reasonable measure, no online transmission or storage is 100% secure.

7. Data Retention

We retain your information only as long as necessary:

  • Order records: 7 years (NZ tax compliance).

  • Newsletter subscriptions: Until you unsubscribe.

  • Other data: As required by law or business needs.

8. Your Rights

Under the NZ Privacy Act 2020 and other applicable laws, you may:

  • Access, correct, or request deletion of your personal information.

  • Request a copy of your data in portable format.

  • Withdraw consent for marketing communications.

To exercise your rights, email chaos.bloomsnz@gmail.com.

9. International Data Transfers

Your data may be stored and processed outside NZ, including by Shopify in Canada and the USA. Where required, we rely on approved safeguards for international transfers.

10. Children’s Privacy

We do not knowingly collect personal information from individuals under 16 years old.

11. Cookies

We use cookies to:

  • Remember your preferences and shopping cart.

  • Analyze site performance and visitor behaviour.

You can disable cookies via your browser settings (see our Cookie Policy).

12. Complaints

If you have concerns about our data handling, contact us at chaos.bloomsnz@gmail.com. If unresolved, you may contact the NZ Privacy Commissioner at privacy.org.nz or your local data authority.

13. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with a revised “Last Updated” date.

14. Contact

Email: chaos.bloomsnz@gmail.com
Address: Te Kowhai, Waikato, 3288, New Zealand